Shipping policy
1. Order Processing Time
- All orders are processed within 1–2 business days (excluding weekends and public holidays).
2. Cash on Delivery (COD)
- A confirmation call/message may be made before dispatch to verify COD orders.
- COD orders above Rs.500 may require an advance token payment to confirm the order.
3. Order Tracking
- Once your order is shipped, you will receive a tracking number via email
- You can track your order directly through the courier's website.
4. Shipping Delays
Delays may occasionally occur due to:
- Weather conditions
- Public holidays
- Courier operational delays
- Incomplete or incorrect shipping address
Timegems is not liable for delays caused by courier partners, but we will assist in resolving any issues promptly.
5. Incorrect Address / Failed Delivery
- Please ensure your shipping address, phone number, and area details are accurate at checkout.
- Timegems is not responsible for orders delayed or lost due to incorrect address information provided by the customer.
- If a package is returned due to a failed delivery attempt (customer unavailable / wrong address), re-shipping charges may apply.
6. Lost or Damaged Packages
- If your order arrives damaged or is lost in transit, please contact our support team within 48 hours of delivery (or expected delivery date) with your order number and photos (if damaged).
- We will investigate with our courier partner and arrange a replacement or refund as per our Refund Policy.
7. Order Changes & Cancellations
- If you need to change your shipping address or cancel your order, please contact us before it is processed for dispatch.
Contact Us
For any shipping-related queries, feel free to reach out:
- 📧 Email: official.timesgems@gmail.com
- 📱 WhatsApp: 0371-0415144